PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS APP
These terms tell you the rules for using our app (All-I-Need) and our website (www.allineed.io) (App Site)
Who we are and how to contact us
All-I-Need is a mobile application software available on our site www.allineed.io (collectively the mobile application and our site (App Site) are hereinafter referred to as the “App”) operated by All I Need Ltd ("All-I-Need” or We"). We are registered in Malta under company number C 98181 and have our registered office at Crossbow House, 78, Cospicua Road, Paola, Malta.
We are a limited liability company.
To contact us, please email [contact@allineed.io].
By using our App you accept these terms
By using our App, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our App.
We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you
These terms of use refer to the following additional terms, which also apply to your use of our App:
We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our App, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 04 July 2022.
We may make changes to our App
We may update and change our App from time to time to reflect changes to our services, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.
We agree to provide you with the All-I-Need Services. All-I-Need is an app in Malta through which users (the “Users”) can book rides and rentals, deliveries and services in Malta. The Service includes offering a platform which enables the mediation of the requests hereunder between the User and the service provider, as well as through which the User may order delivery services, purchase food and other products / services from the service provider of their choice, as explained in further detail hereunder:
The service providers providing the Transport Services, the Rental Services, the Delivery Services and Miscellaneous Services are collectively referred to as the “Service Providers.”
Installation of the App
During the installation of the App, the User’s mobile number is linked to the User account and added to our database. If you are no longer using your mobile number, you must notify us so that we can anonymise your account data. If you do not notify us about any change to your number, your mobile operator may issue the same mobile number to a new individual, who when using the App, may have access to your data.
Using our App for Transport Services
Services are provided by the Service Providers under a contract (with you) for the carriage of passengers. Service Providers provide Transport Services on an independent basis (either individually or through a company) as independent professional service providers.
We are not responsible in any way for the fulfilment of the contract entered into between you and the Service Provider. Disputes arising from consumer rights, legal obligations or from law applicable to the provision of Transport Services will be resolved between the you and the Service Provider.
The User enters into a contract with the Service Provider for the provision of Transport Services via the App. Charges will be inclusive of VAT as required by law. Charges may also include other applicable fees such as a booking fee or airport surcharges.
Ordering and cancelling Transport Services
If you order a Transport Service and the Service Provider has agreed to undertake the work, then the Transport Service is considered to be ordered.
Once a Service Provider confirms that he / she will complete your journey, you will enter into a separate agreement with the Service Provider for the provision of the journey on such terms and conditions as you agree with the Service Provider. We do not provide the journey and we are not a party to your agreement with the Service Provider.
Cancelling the use of an ordered Transport Service is considered to be the situation where the Service Provider has replied to your request and you subsequently reject, cancel or refuse the Transport Service. When a Transport Service request is cancelled after a certain time period, you are required to pay a cancellation fee.
When the Service Provider notifies a User about the arrival of the vehicle to its destination and the User or people for whom the transport was ordered do not arrive at the vehicle within the time period specified on the App, the request will be deemed cancelled. In the event that the Service Provider decides to cancel your request, we are not responsible.
Once a Service Provider arrives and sends a notification of his / her arrival, the App may begin charging a fare on the waiting time, according to the rates specified in the App.
If you have requested Transport Services using the App, and cause damage to the Service Provider’s vehicle or its interior, the Service Provider will have the right to require you to pay a penalty and require compensation.
Using our App for Rental Services
Services are provided by the rental company under a contract of lease (with you) for the lease of a vehicle, boat, bike or e-bikes. Rental companies provide their services to you on an independent basis as independent professional service providers.
We are not responsible in any way for the fulfilment of the contract entered into between you and the rental company. Disputes arising from consumer rights, legal obligations or from law applicable to the provision of rental services will be resolved between the you and the rental company.
The User enters into a contract with the rental company for the rental of vehicles, boats, bikes or e-bikes via the App. Charges will be inclusive of VAT as required by law. Charges may also include other applicable fees such as a booking fees.
The above shall also apply to the rental of properties through a BnB service, provided under Miscellaneous Services.
Reserving and cancelling Rental Services
If you create a request to reserve a Rental Service and the Service Provider has agreed to provide the rental, then the Rental Service is considered to be reserved.
Once a Service Provider confirms that the vehicle, bike or e-bike is to be rented to you, you will enter into a separate agreement with the Service Provider for the provision of rental vehicle, boat, bike or e-bike on such terms and conditions as you agree with the Service Provider. We do not provide the rental service and we are not a party to your agreement with the Service Provider.
Cancelling the use of an ordered Rental Service is considered to be the situation where the Service Provider has replied to your request and you subsequently reject, cancel or refuse the Rental Service. When a Rental Service request is cancelled after a certain time period, you are required to pay a cancellation fee.
If you have requested Rental Services using the App, and cause damage to the Service Provider’s vehicle, boat or their interiors, bike or e-bike, the Service Provider will have the right to require you to pay a penalty and require compensation.
The above shall also apply to the rental of properties through a BnB service, provided under Miscellaneous Services.
Using our App for Delivery Services
The App provides a platform whereby the User orders goods from service providers and arrange for the delivery of orders to a location specified by the User.
In relation to the sale of goods through the App, an agreement of sale is concluded directly between the User and the Service Provider. For the delivery of the order, the User enters into a delivery agreement directly with the Service Provider. The agreement of sale and a delivery agreement are deemed to be concluded from the moment the order is confirmed on the App.
All-I-Need acts only as a provider of information as to the availability of the delivery services and is therefore not a party to the agreement of sale or the delivery agreement, and neither is All-I-Need liable for their performance.
By operating the App, All-I-Need acts as the agent for the User and the Service Providers in relation to the mediation of the agreement of sale and the delivery agreement. As the agent, All-I-Need has been authorised by each the Service Provider to receive payments from the Users on behalf of the Service Provider.
The User can select and order goods through the App. In the event that the Service Provider cannot provide the goods as requested in the order, the Service Provider will not confirm the order in the App. The Service Provider may contact the User to agree on changes to the order, so that the initial price specified on the App would remain the same. If no agreement is reached, or if the User would have to pay more or less for the replacement goods, the order will be cancelled and the User will not be charged for the order. Alternatively, the order price will be returned to the User in full.
The User has a right to receive goods which comply with their description set out in the App. If the goods contain food, and in case of doubt regarding any allergies, the User is to contact the Service Provider for further information.
If a minimum order value is specified and the price of the goods related to an order is below the minimum order value, the User can place an order and it will be confirmed by the App on the condition that the User compensates the difference between the minimum order value and the price of the goods for the order in the form of the small order fee payable to the Service Provider.
During the installation of the App, the User’s mobile number is linked to the User account and added to our database. If you are no longer using your mobile number, you must notify us so that we can anonymise your account data. If you do not notify us about any change to your number, your mobile operator may issue the same mobile number to a new individual, who when using the App, may have access to your data.
The User must comply with applicable laws, including the requirements applicable upon purchase of alcohol, tobacco, energy drinks or any other products requiring age verification. In case the User wants to order products requiring age verification, he/she must confirm and/or prove his/her age as part of the ordering process. Further, the Service-Provider delivering the order may refuse to hand over the products requiring age verification, if the User does not present a valid photo identification proving that he/she is old enough to legally purchase the products.
Upon placement of the order, the User must arrange the delivery service by the Service-Provider through the App in order to procure the delivery of the goods to the requested drop-off location or, if available, choose a self pick-up option. The User will enter into a delivery agreement with the Service Provider through the App.
The Service Provider will deliver the order to the drop-off location indicated by the User through the App. The User must be present at the drop-off location at the estimated time of delivery of the order indicated on the App. The User must be available to receive calls at the number submitted through the App.
All-I-Need, on behalf of the Service Provider, may cancel the delivery and charge the User for the full price of the order in the following cases:
Any delivery time or estimate communicated to the User through the App are only estimated times, as delivery times may be affected by factors beyond the control of the Service Provider.
The User has a right to withdraw from the agreement of sale in accordance with and in respect of goods listed in Directive 2011/83/EU within fourteen (14) days of the order date without giving any reasons. If the User wants to withdraw from the sale, the User may give notice to All-I-Need on the email address [contact@allineed.io] stating the date of the order, the order number, and the name and address of the User.
Using our App for Miscellaneous Services
Services are provided by the Service Provider under a contract of services (with you) for the provision of the service chosen by the User. Service Providers provide their services to you on an independent basis as independent professional service providers.
We are not responsible in any way for the fulfilment of the contract entered into between you and the Service Providers. Disputes arising from consumer rights, legal obligations or from law applicable to the provision of services will be resolved between the you and the Service Provider.
The User enters into a contract with the Service Provider for the service chosen by the User. Charges will be inclusive of VAT as required by law. Charges may also include other applicable fees such as a booking fees.
Reserving / Ordering and cancelling Miscellaneous Services
If you create a request to reserve or order a Miscellaneous Service and the Service Provider has agreed to provide the service, then the Miscellaneous Service is considered to be reserved / ordered.
Once a Service Provider confirms that the service is to be provided to you, you will enter into a separate agreement with the Service Provider on such terms and conditions as you agree with the Service Provider. We do not provide the Miscellaneous Service and we are not a party to your agreement with the Service Provider.
Cancelling the use of an ordered Miscellaneous Service is considered to be the situation where the Service Provider has replied to your request and you subsequently reject, cancel or refuse the Miscellaneous Service. When a Miscellaneous Service request is cancelled after a certain time period, you are required to pay a cancellation fee.
In-App payments for Transport Services, Rental Services and Miscellaneous Services
You can pay for Transport Services, Rental Services and Miscellaneous Services with a card or through Apple Pay or other payment methods as and when available through the App. By providing the In-App payment service, All-I-Need acts as an agent for the providers of the Transport Services, Rental Services and Miscellaneous Services. Every Service Provider has authorized All-I-Need as their agent for the mediation of the conclusion of contracts between the Service Provider and the User, including the power to accept payments from the User and to forward the payments to the Service Provider.
Your obligation to the provider of the Transport Service, Rental Service and Miscellaneous Service will be fulfilled when the payment order is given to transfer funds to All-I-Need’s bank account. As a User, you are responsible for ensuring that the payment takes place and ensuring that sufficient funds are available.
When making payments through the App, All-I-Need is not responsible for possible third-party payment costs such as bank fees and for any fees when processing payments in connection with the App.
In-App payments for Delivery Services
The prices of goods on the App may differ from the prices in the Service Provider’s establishment. The User must also pay a fee to the fee to the delivery courier which will be calculated taking into account the time of delivery, the length of the delivery route and other such information. The fee will be indicated prior to the confirmation of the order.
All-I-Need acts as an agent of the Service Providers (including the delivery courier) and accepts and is authorised by the Service Providers to collect the price of the goods, the fee for the courier, and the small order fee (where applicable) to be distributed between the Service Provider and the courier. All-I-Need accepts payments from the User and forwards the payments to the Service Provider.
The payment obligations of the User arising from the agreement of sale and the delivery agreement are deemed to be fulfilled towards the Services Provider and the delivery courier when the payment order is given to transfer funds to All-I-Need’s bank account.
Payment support
Should you have any queries, complaints or require support in relation to payments, you may contact: [contact@allineed.io]
We may suspend or withdraw our App
Our App is made available free of charge.
We do not guarantee that our App, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our App for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our App through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You must keep your account details safe
If you choose a username, password or provide any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any username or password at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your username and password, you must promptly notify us at [contact@allineed.io].
We are not responsible for websites we link to [eg.service providers such as interior designers etc]
Where our App contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
As the App is a means of communication between the Users and service providers, we cannot guarantee or take any responsibility for the quality or the absence of defects in the provision of the Services or in the quality of the goods. As the usage of the App for requesting Services depends on the behaviour of the Service Providers, we do not guarantee that you will always have offers available to receive the Services.
The App does not offer or broker Services for its Users. It is also not an agency service for finding passengers for transport providers, or for finding customers for service providers. The App is used as the means for organizing the provision of these services.
The User’s right of refund is not applied to orders made through the App. Requesting a refund from the service provider does not allow you to withdraw from the agreement in the course of which the provision of the service was ordered.
We (including our affiliate companies, representatives, employees and directors) will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
The financial liability of All-I-Need in connection with breach of the contract will be limited to €500. You will have the right to claim for damages only if All-I-Need has deliberately violated the contract. All-I-Need will not be liable for the actions or inaction of the service provider and will not be liable for damages that the service provider causes to the Users.
You agree to fully indemnify and hold All-I-Need, its affiliate companies, representatives, employees and directors harmless from any claims or losses (including liabilities, damages, costs and expenses of any nature) that they suffer as a result of your use of the App (including the Services you obtain through the use of the App).
All-I-Need may immediately end your use of the App if you breach these Terms and Conditions or if we consider it necessary to protect the integrity of All-I-Need or the safety of its service providers.
How we may use your personal information
We will only use your personal information as set out in our [PRIVACY POLICY].
When you upload or post content to our App, you grant us the following rights to use that content:
You also agree that we can install updates to the App on your device.
We are not responsible for viruses and you must not introduce them
We do not guarantee that our App will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our App. You should use your own virus protection software.
You must not misuse our App by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our App, the server on which our App is stored or any server, computer or database connected to our App. You must not attack our App via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our App will cease immediately.
Which country's laws apply to any disputes?
If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by Maltese law. You and we both agree that the courts of Malta will have exclusive jurisdiction.
If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by Maltese law. We both agree to the exclusive jurisdiction of the courts of Malta.